Privacy Policy | BonnieByte PC

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Owner: BonnieByte PC
Website: https://www.bonniebytepc.com
Email: help@bonniebytepc.com

1. Who We Are

BonnieByte PC is a UK-based PC components brand that sells high-quality cooling products and provides friendly customer support. This Privacy Policy explains how we collect, use, store, and protect your personal data.

2. What This Policy Covers

This policy applies to:

  • Our website (bonniebytepc.com)
  • Amazon customers who contact us for support
  • Emails sent to any address ending in @bonniebytepc.com
  • Future purchases made through our Shopify store

3. Information We Collect

3.1 Information you provide

  • Name
  • Email address
  • Postal address (e.g., for replacements or returns)
  • Amazon order ID
  • Warranty details, product issue descriptions, photos, and troubleshooting information

3.2 Automatically collected data

We currently use no analytics, tracking pixels, advertising cookies, or behavioural analytics tools. We do not record browsing behaviour, click data, or user profiling information.

Our website uses only essential cookies required for basic functionality:

  • Security & authentication cookies
  • Session cookies
  • Theme / preference cookies
  • Cookie-consent state cookies

We also use small functional cookies to remember website preferences such as language, theme, banner visibility, and support navigation context. These cookies do not track you, do not identify you, and do not require consent under UK law. If in the future we introduce optional analytics or marketing cookies, you will be asked to opt in.

3.3 Newsletter signups

If you subscribe to our newsletter through MailerLite, we collect your email address. This data is stored securely within MailerLite and used only for newsletter communication. MailerLite does not place tracking or marketing cookies on our site unless we introduce optional analytics, which would require your consent.

3.4 Security tools

Some forms may use Google reCAPTCHA to prevent spam and automated abuse. reCAPTCHA may set strictly necessary security cookies. These are not used for advertising or behavioural tracking.

4. How We Use Your Information

  • Customer support and warranty processing
  • Verifying Amazon purchases
  • Shipping replacements or refunds
  • Maintaining site security (via reCAPTCHA and essential cookies)
  • Sending newsletters (only if you opt in)
  • Meeting legal obligations such as accounting and tax requirements

5. Legal Bases for Processing

  • Contract – Providing support, processing warranties, and handling orders
  • Legitimate Interest – Fraud prevention, site security, and storing user preferences
  • Consent – Newsletter signup and any future optional analytics cookies
  • Legal Obligation – Accounting, taxation, and product safety compliance

6. Who We Share Data With

  • Amazon (for order verification)
  • Payment processors (PayPal, Stripe, Shopify Payments) for future orders
  • Couriers (for replacement shipping or returns)
  • Email and newsletter providers (MailerLite)

7. Data Retention

  • Warranty and support data: up to 2 years
  • Accounting data: 6 years (legal requirement)
  • Email enquiries: up to 24 months
  • Newsletter data: until you unsubscribe

8. Your Rights

You have the following rights under the UK GDPR:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to request deletion
  • Right to object to certain processing
  • Right to restrict processing
  • Right to data portability

Right to Withdraw Consent

If we process your personal data based on consent (e.g., newsletter subscription), you may withdraw your consent at any time by using the unsubscribe link or emailing us. Withdrawing consent does not affect the lawfulness of prior processing.

Right to Complain

If you have concerns about how we process your data, please contact us first so we can resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

You can exercise any of your rights by emailing help@bonniebytepc.com.

9. Children’s Data

We do not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

10. How We Protect Your Data

  • HTTPS encryption for all site traffic
  • Secure email hosting
  • PCI-compliant payment providers for checkout
  • Access controls and data-minimisation practices
  • No analytics, tracking, or advertising technologies

11. Hosting Platform

Our website is hosted on GitHub Pages, which does not set cookies and does not process personal data on our behalf.

12. Automated Decision-Making

We do not use automated decision-making or profiling. All customer support and warranty decisions are handled by a human.

13. International Data Transfers

Some service providers may process data outside the UK or EEA. When this occurs, we use legally approved safeguards such as Standard Contractual Clauses (SCCs) or the UK Addendum to ensure your data remains protected. These safeguards ensure your data remains protected to UK GDPR standards.

14. Changes to This Policy

Updates to this policy will appear here with the date of change included.

15. Contact Us

Email: help@bonniebytepc.com