2-Year Warranty | PWM Fan Splitter

Last Updated: Loading…

Owner: BonnieByte PC
Website: https://www.bonniebytepc.com
Email: help@bonniebytepc.com

Effective Date: 15/11/2025

Support Email: warranty@bonniebytepc.com

1. Summary

Your PWM FAN SPLITTER (2-Way PWM Fan Splitter, SKU: BON-PWM-SPLIT-001) is covered by a 2-Year Warranty from the date of purchase. If a failure occurs due to a manufacturing defect, we will repair or replace the faulty component, or where appropriate, replace the full PWM Fan Splitter bundle.

2. Who Is Covered

This warranty applies to the original purchaser only.

Your product must have been purchased from an authorised retailer, such as our official Amazon UK store.

3. What’s Covered?

This warranty covers defects in materials or workmanship under normal use. This includes:

  • Manufacturing defects in the cable or connectors
  • Loose or non-functional PWM signal passthrough
  • Broken internal wiring under normal use

4. What’s Not Covered?

This warranty does not apply to issues caused by:

  • Physical damage to connectors or cable sheath
  • Damage caused by force or improper installation
  • Use with incompatible voltage or headers

5. The BonnieByte Promise

We build our products to last, and if something goes wrong with your PWM Fan Splitter, we fix it quickly. No complicated forms, no arguing over minor issues — fast, fair, friendly support.

6. Quick Checks (Before Contacting Support)

Hub Not Responding

  • Confirm SATA power is connected correctly
  • Ensure ARGB and PWM leads are attached
  • Check for hub LED indicators

If these checks don’t resolve the issue, we’ll take it from there.

7. What We Will Do

If your issue is covered under this warranty, we will take one of the following actions:

Component Replacement (Most Common)

If only one component is faulty, we will replace that individual part.

This approach is faster, reduces unnecessary waste, and avoids returning a fully working bundle.

Dead on Arrival (DOA) — First 30 Days

If your product arrives with major faults affecting normal use, we will replace it at no cost.

Refunds

If a repair or replacement is not possible, we may issue a refund for the original purchase price.

Replacement ETA

Approved replacements are normally dispatched within 1 working day.

8. Discounted Replacement (Accidental Damage)

If the issue was caused by accidental damage (for example, broken connectors, bent pins, or damaged cables), we offer a discounted replacement part at cost price. No judgement — just support.

9. Replacement Process

Standard Process

We provide a pre-paid return label. After receiving and confirming the defect, we ship your replacement.

Advanced Replacement (At Our Discretion)

We may send the replacement first to minimise downtime. The faulty item must be returned within 14 days or a charge may apply.

10. What We Need From You

Please include the following to speed up diagnosis:

  • Description of the issue
  • Photos or short video showing the fault
  • Proof of purchase (order number or receipt)
  • Your name and shipping address

11. Limitation of Liability

To the fullest extent permitted by law, BonnieByte PC is not responsible for loss of data, loss of profits, or any incidental or consequential damages. This warranty applies to your PWM Fan Splitter in addition to your statutory UK consumer rights.

12. Governing Law

This warranty is governed by the laws of Scotland. If you live elsewhere in the UK, your mandatory consumer rights still apply. Disputes will normally be handled by Scottish courts unless local law requires otherwise.

13. Lifetime Support

Even after your 2-Year Warranty expires, we continue to offer free support, troubleshooting, and general help for as long as you own your 2-Way PWM Fan Splitter.

14. Contact Us

For warranty claims or support, email us at warranty@bonniebytepc.com. We normally respond within 1–2 business days.